Draft: this policy is awaiting owner approval and isn't final yet.
What to do if something isn't right with your order.
We want you to love your coffee. Because coffee is a food product, we can't resell returned bags, but we will work with you if something isn't right.
If your order arrives damaged, defective or incorrect, email hello@loveyoulocal.com within [14] days of delivery with your order number and a photo. We'll send a replacement or issue a refund for the affected items, including any shipping you paid for them.
[Owner decision] Unopened bags in original condition may be returned within [30] days of delivery for a refund of the product price. Return shipping is paid by the customer unless the item was damaged or incorrect.
You can cancel an order for a full refund any time before it ships by contacting us. Once an order has shipped, the return terms above apply.
Approved refunds are issued to your original payment method. Your bank may take 5–10 business days to show the refund. Partial refunds may be issued when only part of an order is affected.
You can skip, pause or cancel your Coffee Club subscription at any time from your account; see the Coffee Club Terms. Charges already processed are handled under this policy.
Version 0.1-draft · Not yet in effect
